A garden website that went down, back online the same day

Memphis Botanic Garden's website went offline, and visitors use it to plan visits and check events. We had it back up the same day we were brought in, then stayed on for hosting and technical support.

Client: Memphis Botanic Garden
Industry: Mission-Driven
Services: Website recovery, hosting, technical support, staging setup

Back online the same dayDomain access arrived in the afternoon; the site was live again that evening.

A place to testA staging copy of production for the partner developer.

The problem

People use membg.org to plan visits, check programs and events and find ways to get involved. When the site went offline, none of that was available, and the Garden needed it back as soon as possible.

What we did

The Garden connected us with its marketing team, and we sorted out the domain access we needed. Once the invitations arrived that afternoon, we got to work and kept the team posted as we went.

Hosting and support continued after that. Later, the Garden needed help with a separate Live at the Garden and Radians Amphitheater microsite built by Bauer Entertainment Marketing. We coordinated WP Engine access and set up a staging copy of production so Bauer’s developer could test and review.

What changed

The site was back online at membg.org that evening, the same day we were brought in. Since then the Garden has had a team to call for hosting and technical support, and its partners have a place to test their work before it touches the live site.

Michael helped us quickly get back online after some unforeseen issues caused by our previous vendor and has been so great about helping us pick up the pieces to make our site even better than it was before.

Haley DavisMemphis Botanic Garden Google review